Last Updated: 28 August 2026
Welcome to Crest Stone Solutions. These Terms & Conditions govern your use of our website and your purchase of products through our online store.
By accessing or using our website, creating an account, placing an order, requesting a quotation, or purchasing products from us, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our website or purchase products through it.
1. About Us
Our website is:
Crest Stone Solutions operates an online store offering products including:
- Tiles
- Marble and stone products
- Tile installation tools
- Tile cutting machines
- Power tools
- Welding equipment
- Welding consumables
- Gas regulators and accessories
- Construction equipment
- Industrial machinery
- Safety equipment
- Other related construction and industrial products
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities;
- Attempt to gain unauthorized access to our website or systems;
- Interfere with the security or operation of the website;
- Introduce malicious software or harmful code;
- Copy, reproduce, or distribute our website content without permission;
- Use automated systems to extract or scrape website content without our authorization; or
- Misrepresent your identity or provide false information.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, prices, and other information displayed on our website are accurate.
However, product images are provided for illustration and may differ slightly from the actual product due to:
- Lighting;
- Photography;
- Screen settings;
- Manufacturing variations;
- Packaging changes; or
- Product updates by manufacturers or suppliers.
Where a product has technical specifications provided by a manufacturer or supplier, those specifications may be updated from time to time.
Customers should contact us before purchasing if a particular specification is critical to their intended application.
4. Product Availability
Products displayed on our website are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or payment is completed.
If a product becomes unavailable after an order has been placed, we may contact you to discuss an alternative product, revised delivery arrangement, or refund where applicable.
5. Prices
All product prices displayed on our website are stated in Nigerian Naira (₦) unless otherwise indicated.
We reserve the right to change product prices at any time without prior notice.
A price change will not affect an order that has already been accepted and confirmed by us, except where an obvious pricing error has occurred.
Prices may not include delivery charges, installation charges, customization charges, or other additional services unless expressly stated.
6. Pricing Errors
Although we make reasonable efforts to ensure that prices are accurate, errors may occasionally occur.
If a product is displayed at an obviously incorrect price due to a technical, typographical, or other error, we may:
- Contact you before processing the order;
- Cancel the affected order; and
- Refund any payment made for the affected order.
We will not be required to supply a product at an obviously erroneous price.
7. Creating an Account
Certain features of our website may require you to create a customer account.
When creating an account, you agree to provide accurate and current information.
You are responsible for:
- Keeping your login credentials confidential;
- Maintaining the accuracy of your account information;
- Preventing unauthorized access to your account; and
- Informing us if you believe your account has been compromised.
You must not use another person’s account without authorization.
8. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted by Crest Stone Solutions.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:
- A product is unavailable;
- There is an obvious pricing or product-description error;
- Payment cannot be verified;
- We suspect fraudulent activity;
- The requested delivery cannot reasonably be completed;
- A product was incorrectly listed; or
- There are circumstances beyond our reasonable control.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
9. Order Confirmation
After placing an order, you may receive an order confirmation by email or another communication method.
The confirmation may include:
- Order number;
- Products purchased;
- Quantity;
- Price;
- Delivery information; and
- Payment or transaction information.
Please review your order confirmation and notify us as soon as possible if any information is incorrect.
10. Payment
We accept payments through the payment methods made available at checkout.
Online payments may be processed through Paystack.
By making a payment, you authorize the applicable payment provider to process the transaction for the amount shown at checkout.
Payment processing may be subject to the terms and policies of the relevant payment provider.
Crest Stone Solutions does not intentionally store complete card details such as your full card number, CVV, or PIN on our website.
11. Paystack Payments
Where Paystack is used to process your payment, Paystack may process transaction and payment information necessary to complete the transaction.
Paystack may also carry out transaction verification, fraud prevention, dispute management, refunds, and other activities necessary to provide its payment services.
For more information, customers should review Paystack’s applicable terms and privacy policies.
12. Delivery
We may offer delivery to locations within Nigeria, subject to product availability, logistics arrangements, and delivery coverage.
Delivery times provided on our website or during order processing are estimates unless expressly stated otherwise.
Delivery may be affected by:
- Location;
- Product availability;
- Product size and weight;
- Logistics availability;
- Weather;
- Traffic;
- Public holidays;
- Security conditions;
- Government restrictions; or
- Other circumstances beyond our reasonable control.
We will make reasonable efforts to keep customers informed of significant delivery delays.
13. Delivery Charges
Delivery charges may vary depending on:
- Delivery location;
- Product size;
- Product weight;
- Quantity ordered;
- Delivery method;
- Distance; and
- Special handling requirements.
Where applicable, delivery charges will be displayed or communicated before the order is finalized.
For large machinery and industrial equipment, delivery charges may be quoted separately.
14. Customer Responsibility for Delivery Information
You are responsible for providing accurate delivery information.
This includes:
- Correct name;
- Correct telephone number;
- Correct delivery address;
- Landmark or directions where necessary; and
- Any relevant access information.
We are not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.
Additional delivery charges may apply where a second delivery attempt is required because incorrect information was supplied or the customer was unavailable to receive the order.
15. Inspection Upon Delivery
Customers are encouraged to inspect products upon delivery where reasonably possible.
If a product appears damaged, incorrect, incomplete, or materially different from what was ordered, please notify us promptly and provide photographs or videos where requested.
Customers should avoid using, installing, modifying, or operating a product that appears to have been damaged until the matter has been reviewed.
16. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are governed by our Refund and Returns Policy.
You should review that policy before purchasing.
Certain products may have additional return restrictions because of their nature, including:
- Customized products;
- Specially ordered products;
- Cut tiles;
- Cut marble or stone;
- Installed products;
- Used machinery;
- Used power tools;
- Products missing components or packaging; and
- Certain safety products.
Nothing in these Terms & Conditions is intended to remove rights that cannot legally be excluded under applicable law.
17. Tiles, Marble and Stone
Customers are responsible for confirming product specifications before purchasing tiles, marble, stone, and similar materials.
This includes confirming:
- Size;
- Colour;
- Finish;
- Design;
- Quantity;
- Grade;
- Coverage requirements; and
- Other relevant specifications.
Natural stone and certain manufactured materials may contain variations in colour, texture, pattern, shade, or finish.
Such variations may be inherent characteristics of the material and do not necessarily constitute a defect.
Customers should inspect products before cutting or installation.
Once products have been cut, installed, altered, or used, they may not be eligible for return except where applicable law provides otherwise or where the issue resulted from our error or a product defect.
18. Power Tools, Machinery and Industrial Equipment
Power tools, machinery, welding equipment, cutting machines, and industrial equipment must be used only for their intended purpose and in accordance with the manufacturer’s instructions.
Customers are responsible for ensuring that:
- The product is suitable for their intended application;
- Appropriate safety equipment is used;
- Electrical requirements are compatible;
- Gas and pressure requirements are suitable where applicable;
- The equipment is installed correctly where installation is required; and
- The equipment is operated by appropriately trained or qualified personnel where necessary.
We are not responsible for damage, injury, loss, or malfunction resulting from misuse, improper installation, unauthorized modification, negligence, or failure to follow manufacturer instructions.
19. Safety Products
Products such as electrical gloves, welding accessories, protective equipment, gas equipment, and other safety-related products must be used according to their manufacturer’s specifications and applicable safety requirements.
Customers are responsible for confirming that a product is appropriate for their specific application.
Product specifications should not be interpreted as professional safety, engineering, electrical, or industrial advice.
Where necessary, customers should consult a suitably qualified professional before using specialized equipment.
20. Product Warranties
Where a product comes with a manufacturer’s warranty, the applicable warranty will be subject to the manufacturer’s terms and conditions.
Warranty coverage may vary between products and manufacturers.
A warranty may not cover damage caused by:
- Misuse;
- Negligence;
- Improper installation;
- Unauthorized repairs;
- Unauthorized modification;
- Electrical faults;
- Incorrect voltage;
- Improper storage;
- Physical damage;
- Normal wear and tear; or
- Use outside the manufacturer’s specifications.
Where you believe a product is defective, contact us before attempting repairs or modifications.
21. Quotations
For certain products, particularly large machinery, industrial equipment, bulk purchases, or specially sourced products, we may provide a quotation rather than a fixed online checkout price.
Unless expressly stated otherwise, quotations may be subject to:
- Product availability;
- Supplier pricing;
- Exchange-rate fluctuations;
- Transportation costs;
- Delivery charges;
- Applicable taxes or duties; and
- The validity period stated in the quotation.
A quotation does not constitute a completed sale until it has been accepted and confirmed by Crest Stone Solutions.
22. Bulk and Commercial Orders
Customers purchasing products in large quantities may contact us for a quotation or commercial pricing.
Bulk orders may be subject to different:
- Prices;
- Payment arrangements;
- Delivery arrangements;
- Lead times; and
- Return conditions.
These conditions will be communicated to the customer before the order is finalized.
23. Intellectual Property
All content on this website, including where applicable:
- Logos;
- Brand names;
- Product descriptions;
- Images;
- Graphics;
- Text;
- Page designs;
- Website layout; and
- Other original content
is owned by or licensed to Crest Stone Solutions or its respective content providers and may be protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by law.
Product names, logos, and trademarks belonging to manufacturers remain the property of their respective owners.
24. User-Submitted Content
If you submit reviews, comments, photographs, or other content to our website, you are responsible for ensuring that the content is lawful and does not infringe another person’s rights.
You must not submit content that:
- Is fraudulent or misleading;
- Infringes copyright or trademark rights;
- Contains unlawful or offensive material;
- Contains another person’s private information without authorization;
- Contains malicious software; or
- Violates applicable law.
We reserve the right to remove or refuse user-submitted content where reasonably necessary.
25. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, delivery providers, social-media platforms, analytics services, or other external websites.
Third-party services operate under their own terms and privacy policies.
Crest Stone Solutions is not responsible for the availability, content, security, or privacy practices of third-party websites that we do not control.
26. Website Availability
We aim to keep our website available and functioning properly but do not guarantee that the website will always be:
- Available;
- Error-free;
- Secure;
- Free from interruptions; or
- Free from technical problems.
The website may occasionally be unavailable because of maintenance, technical problems, updates, hosting issues, or circumstances outside our control.
27. Limitation of Liability
To the extent permitted by applicable law, Crest Stone Solutions will not be responsible for losses resulting from:
- Improper use of products;
- Failure to follow manufacturer instructions;
- Unauthorized modification or repair;
- Incorrect installation;
- Incorrect information provided by the customer;
- Delays caused by third-party delivery providers;
- Temporary website interruptions;
- Events outside our reasonable control; or
- Use of products for an application for which they were not designed.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.
28. Events Beyond Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
These circumstances may include:
- Natural disasters;
- Fire;
- Flood;
- Serious accidents;
- Government restrictions;
- Industrial disputes;
- Transportation disruptions;
- Major power or telecommunications failures;
- Security incidents;
- Epidemics or public-health emergencies;
- War or civil disturbance; or
- Other circumstances beyond our reasonable control.
Where possible, we will take reasonable steps to minimize the impact of such events.
29. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
30. Fraud Prevention
We may carry out reasonable checks to prevent fraudulent transactions and unauthorized use of our website.
We may cancel or delay an order where we reasonably suspect:
- Fraudulent activity;
- Unauthorized payment;
- Identity misuse;
- Abnormal transaction activity; or
- Other security concerns.
Where appropriate, we may contact the customer or payment provider to verify a transaction.
31. Termination
We may suspend or terminate access to your account or website services where we reasonably believe that you have:
- Violated these Terms & Conditions;
- Engaged in fraudulent activity;
- Misused the website;
- Attempted unauthorized access; or
- Engaged in conduct that may harm our business, customers, website, or service providers.
Termination does not affect rights or obligations that arose before termination.
32. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes may be made to reflect:
- Changes in our business;
- Changes to our products or services;
- Changes to payment or delivery arrangements;
- Changes to our website; or
- Changes in applicable laws or regulations.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
33. Governing Law
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of the Federal Republic of Nigeria, subject to any mandatory rights and protections that apply to consumers.
Where a dispute arises, the parties should first attempt to resolve the matter through good-faith communication.
Nothing in these Terms prevents a consumer from exercising any rights available under applicable Nigerian law.
34. Contact Us
If you have questions regarding these Terms & Conditions, an order, a product, a quotation, or any of our services, please contact Crest Stone Solutions using the contact information provided on our website.
Crest Stone Solutions
Website: https://creststonesolutions.store
35. Acceptance of These Terms
By accessing our website, creating an account, placing an order, making a purchase, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms, please discontinue use of our website.