Privacy Policy

Crest Stone Solutions (“Crest Stone Solutions”, “we”, “us”, or “our”) operates the website https://creststonesolutions.store.

We are committed to protecting the privacy and security of the personal information of our customers, website visitors, and other individuals who interact with our website.

This Privacy Policy explains what personal information we collect, how we collect and use it, when we may share it, how we protect it, how long we retain it, and the rights you may have regarding your personal information.

By using our website, creating an account, placing an order, submitting an enquiry, or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Our website address is:https://creststonesolutions.store

Crest Stone Solutions operates an online store offering tiles, marble and stone products, tile installation tools, power tools, welding and fabrication equipment, construction equipment, industrial machinery, and related products.

For questions concerning this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.

2. Personal Information We Collect

We may collect personal information that you provide to us when you use our website or purchase our products.

Depending on how you interact with our website, this may include:

Information You Provide

  • Full name
  • Email address
  • Telephone or mobile number
  • Billing address
  • Shipping or delivery address
  • Account username
  • Password or account authentication information
  • Order information
  • Products purchased
  • Payment and transaction information
  • Information provided when requesting a quotation
  • Information provided when contacting customer support
  • Information contained in messages, enquiries, or other communications you send to us

You are not required to provide information that we do not reasonably need. However, certain information may be necessary for us to create an account, process an order, receive payment, or deliver products to you.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security services, analytics tools, or other technologies we use.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website
  • General usage information
  • Information about interactions with our website
  • Cookies and similar technologies

This information may be used to operate, secure, maintain, and improve our website and services.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Process your orders
  • Confirm your purchases
  • Process payments
  • Prepare products for delivery
  • Arrange delivery or collection
  • Send order and delivery updates
  • Handle returns, refunds, or order-related enquiries

Managing Customer Accounts

If you create an account, we use your information to:

  • Create and maintain your account
  • Allow you to log in
  • Display your order history
  • Manage your billing and delivery information
  • Provide account-related services

Customer Support

We may use your information to:

  • Respond to questions and enquiries
  • Provide customer support
  • Respond to requests for quotations
  • Resolve complaints
  • Handle returns, refunds, or disputes

Website Improvement

We may use information about how visitors interact with our website to:

  • Improve website functionality
  • Improve the shopping experience
  • Identify technical problems
  • Monitor website performance
  • Improve our products and services

Security and Fraud Prevention

We may process information to:

  • Protect our website
  • Detect suspicious activity
  • Prevent fraud
  • Prevent unauthorized access
  • Protect customers and our business

We may process and retain information where necessary to comply with applicable laws, regulations, legal processes, accounting requirements, tax obligations, or lawful requests from regulatory or government authorities.

5. Payment Processing Through Paystack

Payments made through our website are processed through Paystack, a third-party payment service provider.

When you select Paystack as your payment method, information necessary to complete and verify your transaction may be processed by Paystack.

This may include information such as:

  • Name
  • Email address
  • Phone number
  • Transaction information
  • Payment details
  • Order information
  • Other information required to process or verify a payment

Your payment information is processed through Paystack’s payment infrastructure. We do not intentionally store complete payment card information, such as your full card number, CVV, or PIN, on our website.

Paystack may process payment and transaction information for purposes including:

  • Processing payments
  • Verifying transactions
  • Preventing fraud
  • Managing refunds
  • Resolving payment disputes
  • Processing settlements
  • Meeting financial and regulatory obligations

Paystack states that it processes merchant customer data as a data processor when acting on behalf of merchants.

For more information about how Paystack handles personal information, please review Paystack’s privacy information on its website.

6. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our website, provide our services, process your orders, or comply with legal obligations.

These may include:

Payment Providers

We share relevant information with Paystack to process and verify payments and perform related payment services.

Delivery and Logistics Providers

We may provide your name, telephone number, delivery address, and order information to delivery companies, courier services, logistics providers, or other parties responsible for delivering your order.

Website and Technology Providers

We may share information with service providers that help us operate:

  • Our website
  • Hosting infrastructure
  • Website security
  • Technical support
  • Email services
  • Customer support systems
  • Backup and maintenance services

We may disclose information where required or permitted by applicable law, including where necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Prevent fraud or illegal activity
  • Protect our rights
  • Protect customers or other individuals
  • Assist law enforcement or regulatory authorities

We only provide third parties with information that is reasonably necessary for the relevant purpose.

7. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and provide certain functionality.

We may use cookies to:

  • Keep you logged into your account
  • Remember items in your shopping cart
  • Maintain your shopping session
  • Remember website preferences
  • Improve website functionality
  • Understand how visitors use our website
  • Improve website performance and security

Some cookies may be placed by third-party services used by our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including account login, shopping cart, and checkout functions.

8. WooCommerce and Shopping Information

Our online store uses WooCommerce to provide shopping, checkout, customer account, and order-management functionality.

When you place an order, information associated with your order may be stored in our website’s database.

This may include:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Products purchased
  • Order amount
  • Order date
  • Order status
  • Transaction reference
  • Other information necessary to fulfil your order

This information allows us to process your order, provide customer support, manage deliveries, and maintain appropriate business records.

9. Customer Accounts

You may be able to create an account on our website.

If you create an account, we may store information such as your name, email address, telephone number, billing information, delivery information, and order history.

You are responsible for maintaining the confidentiality of your account password and should notify us if you believe that your account has been accessed without authorization.

You may request that we delete your account and associated personal information, subject to information we are legally required to retain.

10. Guest Checkout

Where guest checkout is available, you may be able to purchase products without creating a customer account.

We will still collect information necessary to process and fulfil your order, including contact, billing, delivery, and transaction information.

11. Product Reviews and Comments

If you submit a product review, comment, or other publicly visible content on our website, information associated with that submission may be displayed publicly.

Please do not include sensitive personal information or information you do not want to make publicly available when submitting a review or comment.

We may moderate, remove, or refuse content that violates our website policies or applicable laws.

12. Media Uploads

If our website allows you to upload images or other media, you should avoid uploading files containing embedded location information, such as GPS information contained in image metadata, unless you intentionally want that information to be available.

Information contained in publicly accessible files may potentially be downloaded or accessed by other users.

13. Embedded Content From Other Websites

Our website may contain embedded content or links from third-party websites, including:

  • Videos
  • Images
  • Maps
  • Social-media content
  • Payment services
  • Other external services

Embedded content from another website may operate in a similar manner to visiting that third-party website directly.

These third parties may collect information about your interaction with their content, use cookies, or process information according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites.

14. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about:

  • New products
  • Promotions
  • Special offers
  • Discounts
  • New services
  • Company announcements

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that opting out of marketing communications does not prevent us from sending essential service-related messages, such as order confirmations, payment notifications, delivery updates, password-reset messages, or other transactional communications.

15. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

  • Secure website connections
  • Access controls
  • Account security measures
  • Website security monitoring
  • Security updates
  • Use of trusted third-party service providers

However, no website or electronic transmission method can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, including using a strong password and not sharing your login credentials with others.

16. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer where necessary to:

  • Fulfil an order
  • Provide customer support
  • Manage returns or refunds
  • Resolve disputes
  • Maintain business and transaction records
  • Meet accounting or tax requirements
  • Comply with legal or regulatory obligations
  • Prevent fraud or abuse
  • Protect our legal rights

Payment providers such as Paystack may also be required to retain certain transaction information for statutory and regulatory purposes. Paystack states that, in Nigeria, certain transaction records must be retained for at least five years under applicable anti-money-laundering requirements.

17. Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request restriction of certain processing
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information
  • Request information about how your personal information is processed

These rights may be subject to applicable legal, regulatory, security, contractual, or administrative limitations.

If you wish to exercise a privacy right, please contact us using the contact information provided on our website.

18. Data Deletion Requests

You may request deletion of personal information associated with your account or other interactions with our website.

When we receive a valid deletion request, we will review the request and delete information where we are legally permitted to do so.

We may retain certain information where necessary to:

  • Comply with legal obligations
  • Complete an outstanding transaction
  • Resolve a dispute
  • Prevent fraud
  • Maintain required financial or business records
  • Protect our legal rights

Deletion of your account does not necessarily mean that all transaction records can be immediately deleted.

19. Children’s Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

20. International Data Processing

Some third-party service providers we use may process personal information outside Nigeria.

Where personal information is transferred or processed outside Nigeria, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements and appropriate safeguards.

21. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

These third parties have their own privacy policies and terms of use.

We are not responsible for the privacy practices, content, security, or policies of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party service before providing personal information to that service.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our website
  • Changes to our products or services
  • Changes to our payment or technology providers
  • Changes in applicable laws or regulations
  • Changes to our privacy practices

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact Crest Stone Solutions through the contact details provided on our website.

Website: https://creststonesolutions.store

Email : info@creststonesolutions.store

Crest Stone Solutions

We will make reasonable efforts to respond to legitimate privacy enquiries and requests within a reasonable period.

24. Acceptance of This Privacy Policy

By using our website, creating an account, placing an order, submitting an enquiry, or otherwise interacting with Crest Stone Solutions, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular type of processing, we will seek the appropriate consent before carrying out that processing.